Travel Technology Maturity Index Levels

Prompts based on total average maturity level after self-assessment

 

The model is designed to assess an organization’s “maturity” on the following scale:

 

Level 1 – Passive –the organization has little or no technology deployed.

 

Level 2 – Engaged – the organization is developing a go-forward plan to deploy travel-related technology.

 

Level 3 – Proactive – the organization has a plan that is being executed and appropriate technology is being leveraged to some degree.

 

Level 4 – Managed – the organization has deployed appropriate technology and is being managed effectively with full executive support.

 

Level 5 – Strategic – the organization is at the highest level of travel technology maturity, including complete and appropriate usage, effective data management and continuous improvement based on ongoing feedback

 

For help or feedback please contact Paul Yachnes: pyachnes@gbta.org

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