Travel Technology Maturity Index Levels
Prompts based on total average maturity level after self-assessment
The model is designed to assess an organization’s “maturity” on the following scale:
Level 1 – Passive –the organization has little or no technology deployed.
Level 2 – Engaged – the organization is developing a go-forward plan to deploy travel-related technology.
Level 3 – Proactive – the organization has a plan that is being executed and appropriate technology is being leveraged to some degree.
Level 4 – Managed – the organization has deployed appropriate technology and is being managed effectively with full executive support.
Level 5 – Strategic – the organization is at the highest level of travel technology maturity, including complete and appropriate usage, effective data management and continuous improvement based on ongoing feedback
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